Cancellation & Refund Policy.
Cancellation & Refund Policy.
At Finnegan Fox Sweets Co., we take great care in preparing every dessert fresh to order using quality ingredients. Customer satisfaction is important to us, and this Refund Policy explains when refunds, replacements, or credits may be available.
Perishable Goods & Freshness Guarantee
Due to the perishable, fresh, and custom-crafted nature of our products, all items are classified as final sale once prepared or dispatched.
Cancellation Window
You may cancel your order and receive a full refund within 24 hours of placing your initial order, provided that preparation has not already commenced.
Non-Refundable Orders
Orders cannot be cancelled, modified, or refunded after the initial 24-hour window has passed. Because our goods are freshly made to order and perishable, we cannot accept returns, issue exchanges, or grant refunds for orders cancelled outside of this timeframe.
Order Verification & Quality Assurance
To ensure quality control and accuracy, photographic evidence is captured for every single order immediately prior to the packing and shipping process. These photographs serve as an official record of the product’s condition and presentation at the time of dispatch.
Note:
If you experience any quality issues with your delivery, please contact our customer support team within a reasonable timeframe upon receipt so we can review your situation against our pre-shipment records and assist you accordingly.